FAQs
Orders
How do I place an order?
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
How can I track my order?
How can I track my order?
After your order ships, we will send you a tracking number via email. You can use this to track your package in real time for your convenience.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible.
1. We will try to assist if the order has not yet been processed.
2. Once shipped, changes or cancellations cannot be accommodated due to product sensitivity.
3. Email us at customerservice@snackstars.com for assistance.
Do you offer bulk orders or corporate packages?
Do you offer bulk orders or corporate packages?
Yes, we provide options for businesses and events. Please create an account to access these services, which include:
Corporate Packages: Premium treats for office pantries and employee appreciation
Event Catering: Customized snack packages for gatherings and occasions
Wholesale Pricing: Special rates for orders over ₱10,000
Custom Packaging: Branded packaging available upon request
Flexible Delivery: Scheduled deliveries for ongoing orders
Can I arrange to pick up my order instead of having it delivered?
Can I arrange to pick up my order instead of having it delivered?
Yes, you can arrange to pick up your order directly from our store or warehouse. Please contact us ahead of time to schedule a convenient pick-up date and time at customerservice@snackstars.com.
Shipping
What areas do you ship to?
What areas do you ship to?
We currently ship around NCR areas. To inquire about shipping to a different destination, please contact us.
How long will delivery take?
How long will delivery take?
Orders are carefully prepared within 1–2 business days, with delivery typically completed within 1 day via trusted couriers such as Lalamove or Transportify
Can I arrange for pick-up instead of delivery?
Can I arrange for pick-up instead of delivery?
Yes, pick-up is available. Contact us in advance customerservice@snackstars.com to schedule a date and time that works best for you.
Returns and Refunds
How do I return a product?
How do I return a product?
Please review our terms and conditions before requesting a return. Returns must be made within 7 days of delivery, with products unopened and in original packaging.
When emailing customer service, please include:
Order details
Delivery date/time
Items to return
Reason for return
Send your request to customerservice@snackstars.com .
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
When can I expect my refund?
When can I expect my refund?
Refunds are processed within 7 business days after we receive and inspect the returned items. For any questions or concerns, please contact customer service at customerservice@snackstars.com.
Payment
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, Gcash, PayPal, and other secure payment options available at checkout.
Is Cash on Delivery (COD) available?
Is Cash on Delivery (COD) available?
COD is offered in selected locations. If your area is eligible, this option will appear during checkout.